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Note: I couldn't respond to this in the original thread, so made a new review."Response from the owner" to my original review is wrong, wrong, totally wrong. Your timeline is way off - I was LONG gone before 08:21am. Is your time stamp off or are you trying to twist the facts??
John V
John V
17:59 07 Sep 23
The service staff are LAZY. This morning I busted my tail to make my 8am appointment on time. Stood at the desk for 8 minutes before some guy who was hiding in his office finally came out. He mumbled something about “having to take a picture of my car” (for an oil change??). When he came back I told him he needed to move faster - it was already 15 minutes to drop off my car and some people want to get to work. He told me to take my business somewhere else. I surely did! Entitled, lazy, couldn’t care less!!
John Vukanovich
John Vukanovich
02:08 07 Sep 23
Long time Direct Nissan customer for sales and service. Had a brief departure to Ford but eager to get out of my Edge lease ahead of schedule, Sales Manager Clyde Monisse made it work to buy out my Ford lease and get me into a new Qashqai with a lower payment and much better fuel efficiency. Clyde made the process smooth and transparent while welcoming me as a repeat customer. I am thrilled with my Qashqai and happy to be back in the Direct Nissan family.
Jason Okolisan
Jason Okolisan
22:38 05 Sep 23
The worst experience I’ve ever had for buying a car.New update: I got a Nissan a year ago, now I can say it’s the worst dealership in Canada.
kharchang kharchang
kharchang kharchang
21:36 05 Sep 23
Terrible dealer. They never answer the phone calls. I lost a lot of time waiting for the shuttle to pick me up because they never answer my calls. I don’t recommend. (The shuttle driver is very nice and responsible, at least. )
José Barbosa
José Barbosa
17:11 17 Aug 23
Recently I had bought Nissan Sentra 2022 CVT from Nissan Direct. This is My first car purchase in canada and i was so excited about it. Diana from sales team had assisted me all the way from starting to end of the car delivery. she was so patient and cool, had clarified all my questions and provided great extent of her service out of office hours as well. I think all most, i met all the sales representatives and management team there in short span of time. everyone are so polite, positive, supportive and customer caring.There were some technical issues on financial agreement. Patrycja and Cylde (who is the Manager) patiently listened my problem and with me for resolved the issue permanently where i am so impressed. I am so happy with their service. they are best people for customer and give full pledge services to all customers. Team work never fails. they had proven that when issue comes. Thanks team. happy to do shopping with you again.
Srinivasu Tunuguntla
Srinivasu Tunuguntla
11:38 14 Aug 23
VICKY MAKHIJA
VICKY MAKHIJA
13:42 12 Aug 23
Dan Popa
Dan Popa
23:16 08 Aug 23
I purchased my Nissan Ariya 2023 from Nissan Direct. The name of the sales person is Bashir.Usually, sales personnel do not support/help their customers in after the sales (services related) matters. In fact, it is out of their job responsibilities.Yesterday he assisted me in a service related mater which was not part of his job. Although i was little upset but he dealt with me with a very polite and humble manner. I got impressed. Finally, the matter got resolved due to his personal involvement.I would recommend the Nissan Direct to take special care of such dedicated, humble and smart sales person who helps their customers out of the way and creat a good experience for their clients.
Kamran Khan
Kamran Khan
22:08 03 Aug 23
Got offered a used car with minor body damage, when asked if they could fix it before selling it, they refused like it was a huge deal.Very low bar for quality and standards. We went to another Nissan dealer and got a similar car easy!BTW Diana was always very respectful and professional, can’t say the same about Clyde the sales manager
Marcelo Pereira
Marcelo Pereira
16:10 20 Jul 23
They never answer the phone in service dept!!!! I also left a message to a voicemail that it said it belonged to Brandon...that was last week..he still didn't return my call. I am starting to wonder if I should bring vehicle to a diff Nissan even though this one is close by.
Theresa B
Theresa B
21:44 17 Jul 23
Spencer Slinn
Spencer Slinn
00:16 12 Jul 23
Hossam S. Labib
Hossam S. Labib
12:54 04 Jul 23
Mansoor Ahmad
Mansoor Ahmad
17:44 03 Jul 23
I usually don’t like to leave bad reviews but I am at point this dealership didn’t leave me any other choice. Bought brand new 2023 Pathfinder for this dealer, All buyers please be very CAREFUL with their transparency issues and lack of honesty.1- I have paid 999+tax for my full SUV tints and later found out they have only tint the front 2 windows and deliver the SUV hoping the customer wouldn’t found out since the windows had factory tint shade, and still charged me $999+ tax. And only Tinted 2 front windows.2- They charged me $1799+tax for running boards, and were installed after market boards which cost less than $200, revived a quotation for original Nissan ruining boards which is costing $1460 including part and labour, but this dealer has charged me almost $2000 for after market product.3- they charged me $1799 + tax to install 3MM after 2 weeks it’s started peeling off, after telling them it’s been more than 2 months and still not taken care of, requested to get a refund so I could get it done by myself, but forced to get done by them and they refused to give me a refund.4- 2023 Pathfinder was purchased branch new, after driving 200km the passenger and driver seat started wrinkled up and sinking, not padded well, brought this to their attention but they trying to give me reasons and try sending me to a third party and make me run around.I want to share all that so people are aware and I will take this and escalate to Nissan Canada, Nissan Corporation as well as OMVIC. This is very deceiving and unethical.After discussing this issue with them, they are giving me the story that you have signed and had so many i initials on the contract to accept it, I am profession and hoping to get honest transaction but not knowing they are ripping me off. I will take every possible step to take it further.Initially I had given them good review but not knowing what they have done with me and during transaction they are all after you, once it’s sold you have to be after them to resolve the issue.
Mansoor Ahmad
Mansoor Ahmad
19:36 23 Jun 23
Used to be better, now there is no way to contact service desk directly, takes way longer
Enrique Cabrera
Enrique Cabrera
18:22 21 Jun 23
Was looking for some car options, stumbled upon Direct Nissan. I was assigned to Diana, she was really helpful, kind and honest about things. She explained alot of things that i did not understand as a first time buyer of car and immigrant of Canada. She spent good amount of time as well which no other car dealer did i contacted did. I really appreciated her no-pressure approach and felt like she had my best interests in mind.I would highly recommend this dealership and Diana to anyone looking for a new car! 😊
Pruthvi Soni
Pruthvi Soni
18:42 17 Jun 23
Excellent customer service from Brandon and all the staff from the service team! Brandon has been very helpful and responsive to all of our questions. Their team is very efficient and professional and they fixed the car within the same day. Highly recommended!!
steffialee
steffialee
01:25 08 Jun 23
Jamshaid Yousaf
Jamshaid Yousaf
03:28 07 Jun 23
Direct nissan at battleford / erin mills Pkwy mississauga, service center is excellent, parts are available they guide you as per requirement, sales team is good.visit at this place for buying nissan .you will get exceptional services.
raj singh
raj singh
00:00 02 Jun 23
I had a problem with the key fob from the used Pathfinder that I bought from them. They resolved the problem.Great customer service!
Frank Statti
Frank Statti
17:00 29 May 23
Moe really helped us with assisting us in finding a used car that meets our expectations and price budget like the car comes fully loaded, top trim level with low mileage and very good safety features like the cameras and blindspot detection, as I am a young beginner driver. He also listened to our concerns, and showed us all the packages and technology like gps navigation that was included in the car along with extra and existing warranty. Although there was a delay for a negotiated cosmetic appearance damage repair. There was miscommunication of what time the car was going to be finished as no one was on the same page in terms of coordinating the remaining things promised to fix. Several emails, and phone call correspondence and still on the pickup date some things were not sorted out 100%. We were not in a rush to pick up the vehicle immediately - It was the fact that my dad had to apply for a day off from his job in order to sign off on the closing deal documents so we of course wanted the car that day as that work absence would have been wasted because they were urging us to pick it up early or as soon as possible. Even after multiple confirmations for the appointment, the final product or sale of the vehicle was compromised. This was outside our control, as the replacement parts ordered took time to install. However we appreciate that it was resolved within a day by the evening and ready for pickup, as well as a 100$ gas gift card was offered by Aarman to compensate for the time and waiting period. I have studied international business and marketing in University so I would advise next time it would be better if management and everyone was aware and alert of what happens both on the bargaining side of the table and the final wrap up as it leaves no room for error, misunderstanding or confusion as what was promised needs to be delivered and not forgotten about. I would like to point out that the front desk reception was also helpful and offered us drinks and made us feel welcome as customers, it definitely took away some stress and we appreciate their kind gestures and greeting us. Finally, I would like to say despite the mix up the sales team is very responsive at handling difficult situations, and tried their best to meet our demands, and we are satisfied and enjoy driving the Nissan Rogue as a reliable family car.
Deepak sharma
Deepak sharma
05:09 18 May 23
We purchased a secondhand vehicle recently and had a great experience with this dealership. Bashir was super helpful through each step of the process of us buying our car. Everyone we dealt with was extremely friendly and they went above and beyond our expectations.
Natasha Scott
Natasha Scott
20:46 09 May 23
Booked a Mazda car at this dealership. Nice experience, well trained staff to serve customers with special attention. Kawaljeet chawla is a very experienced and nice person who listened to our requirements patiently and provided an appropriate option to meet our needs.
Shahrukh Ashhar
Shahrukh Ashhar
18:05 07 May 23
Great experience, sales staff was great..!!
Muzaffar Karim
Muzaffar Karim
00:06 05 May 23
Kim at Direct Nissan is an absolute pleasure to deal with. She is what brings me to Direct Nissan for servicing my car vs. going anywhere else. She makes every effort to ensure her customers are more than 100% satisfied! Thank You for making my experience so pleasant!
Tasneem Khairulla
Tasneem Khairulla
14:35 29 Apr 23
Had a great customer service experience with everyone at Nissan, especially Diana Christie. Where everyone was friendly and helpful, Diana was also attentive to my needs when I was looking for a car. When I had questions about doing some number crunching, Diana’s knowledge and support helped me work through it all. She listened, was very helpful, and followed up to ensure I had everything I'd need.
Devka Sakhrani
Devka Sakhrani
14:27 18 Apr 23
The best experience I ever had with any dealership. Professional staff and transparent process. Straight 5 stars 🙂
BAYSH AHMED
BAYSH AHMED
14:06 18 Apr 23
Excellent customer service. Details shared at handover by the team especially Cris were great. Nice overall experience.
Hamza Qamar
Hamza Qamar
19:19 15 Apr 23
I read a lot of good reviews about this place and thought of visiting them to enquire for a new Nissan Rogue 2023 and potentially book one for myself. So I visited on 8th April 2023 and was greeted by Sales person Mr Mohammed (Middle office on the ground floor) with whom i had discussed my requirements over the phone. In his office we went through the same discussion and to my surprise he was not ready to provide any vehicle details or trim details before running a credit check for me. I was SHOCKED. I asked him to at least give information between trims and if we can test drive vehicle but he was only ready to proceed with credit check. I informed him that other dealers (of other brands & Nissan) were quite happy to provide a quote/allow test drive but he said somehow this is their Dealership policy to run the credit first. I do not know how true it is but if that's the case, I do not think i'll be doing businesses with him/Dealership for wasting my Valubale time.
Nikhil Patil
Nikhil Patil
17:05 12 Apr 23
I Love this Nissan.In short: great friendly service at fair and reasonable rates.Details:From the moment I make an appointment, to the moment I walk in, to when I get shuttled home and back, the entire experience is exceptional! 👍🏽😊The people here are memorable. Im welcomed with a warm smile from Kim and at once feel like family. I’ve only been here 3 times and each time has been an excellent experience. Kim assures me that I will get great service. She is honest and credible and communicates possible needs and educates with services to look out for. When complimenting her with such great service, she humbly includes the team she works with. She loves working here and it shows.Bob, whom I consider “therapy on wheels”, is always so friendly and personable. It’s always a great shuttle ride 😊These are important attributes when leaving your vehicle for service and trusting someone to take you home safely without feeling uncomfortable about the ride home and back.The price is actually less then some of the other shops I’ve been to.It’s weird that I enjoy bringing my vehicles here but that’s how great they are. I’ve never had a better experience. The recipe for great service can be found at Direct Nissan.The only way I knew how to express my appreciation is by posting a review…and I don’t many of these.Thanks Kim. 😊
Lillian Mendoza
Lillian Mendoza
18:31 06 Apr 23
Mandeep Chahal
Mandeep Chahal
20:31 29 Mar 23
Always a beautiful experience. Easy to book appointments over the phone. Wonderful service. Thank you Kim and Jennifer
Ijeoma Umunnakwe
Ijeoma Umunnakwe
18:38 28 Mar 23
Current review:Still good 4 years later.... went for a safety inspection. Great service. Brandon at the front desk in Service Department was great - professional, helpful, good customer service. Offered free shuttle service. Bobby on shuttle service was excellent! Very personable, kind, caring, clearly loves what he does. Overall had a great experience. Nissan even vacuumed and cleaned our car for free! Thank you!My review 4 years ago:Clean, bright, friendly helpful staff. Approximately 4-6 cars on demo when you walk in. Lots of cars on lot too. Quick and easy to set up a test drive. Very knowledgeable staff (have sadly been to other non-Nissan dealerships where my husband knew more than the sales people- not good). Would recommend buying a car here. Husband and I are looking to buy the Midnight edition of the 2018 Murano. We worked with Jason Okolisan - very knowledgeable about all Nissan Cars, drives a Murano himself and is very professional... Saw a Reader's Choice award on his desk - well deserved!My in-depth review:We were greeted immediately with a friendly smile, handshake, professional representative and immediate attention to our individual automotive needs and questions about various Nissan models.If we could give a higher than 10/10 rating to our sales consultant, Jason Okolisan, we would. He went above and beyond to address all of our needs and concerns. Excellent customer service. We saw a Reader's Choice #1 award in his office and it's easy to see why.Jason made the process of helping us make our purchase decision easy. We didn't make things easy for him in the least and were probably one of his more challenging clients to work with. We had many factors affecting our final decision and as a result looked at a variety of models. We also considered other nearby automotive companies and models before we came to Nissan but we ultimately felt we were serviced the best at Nissan and the Nissan Murano 2018 Midnight edition met our needs best. And we couldn't be happier with our decision!The Financial Services Manager made the financing process quick and efficient. Any questions and concerns we had were immediately addressed. We were pleased with the service.The experience of taking delivery of our new Nissan Murano 2018 was great. We even got a few pictures to remember it (and have taken a ton within our first week of having it)!We would give Nissan and our experience at this dealership top ratings because we felt we were serviced with care, professionalism and integrity. Everyone we worked with gave us their undivided attention and took the time to answer with care all of our questions. The test drive was pleasant and educational and ultimately made us choose our Murano. We are happy with our decision and have already spoken to my parents about getting a Nissan... They're interested in the same Murano 2018 but in grey/silver instead of the black we chose. I guess we'll see what happens! Thank you for everything. Excellent team at this Nissan location!
Ashley Anderson
Ashley Anderson
02:45 23 Mar 23
khator tanuj
khator tanuj
23:45 19 Mar 23
The service staff were friendly and did what I asked.
Cuong Le
Cuong Le
15:09 02 Mar 23
Nicholas was a good technician, great service! I am telling my friend's and family about the great service at this location!
Vawzene
Vawzene
06:32 26 Feb 23
Kim was a good service advisor, I would definitely recommend this dealership!
Horizon Motor Show
Horizon Motor Show
06:23 26 Feb 23
I went to change oil and filter and i have been advised to change the fob battay. Few hours after i left the place, the message on my dashboard appeared that key is not detected. I went back to the dealership 3 weeks later to them to check what is wrong. The parts manager checked my fob battary and said it is not the battary we replaced and he was so rude telling me that i am doing that to take another battary for free. So greedy and if it is truly not original battary then God knows if they ever change my oil and filter or just charged me and never did. Will never go back to that place.
Emad Ezzat
Emad Ezzat
01:03 22 Feb 23
Shady deals. No transperancy to the customer. Hidden costs!!!
Nick Calderone
Nick Calderone
01:08 19 Feb 23
Never go there. The first thing in the business is trust of the client. But very unprofessional and rude behavior. I went for tire change and engine oil and ended up for services which i was not even being told. And when i acquired about them, no explanation, simple blaming tactics. I paid and left. I feel like mostly reviews are fake. The way they treat clients.
ASAD ULLAH DAR
ASAD ULLAH DAR
15:21 18 Feb 23
Aashay nagar
Aashay nagar
20:19 27 Jan 23
Exceptional experience with Direct Nissan. Specifically, the service advisor Rayanne. I brought my Honda Civic for service and she helped me a lot with all the services and finished my car fast. She took care of my car and gave me lots of updates. I was very happy with the service and I strongly recommend to book your services with Rayanne.
Yareen Farwana
Yareen Farwana
22:15 21 Jan 23
I gotta tell you, I had the best experience at this car dealership all thanks to Kim.Not only was she incredibly knowledgeable about all of the cars and services, but she was also just a pleasure to work with. She made the whole process of getting my car serviced a breeze.She was always available to answer any questions I had and went above and beyond to make sure I was completely satisfied with everything.I highly recommend her and this dealership to anyone in the market for a new car or in need of service. Kim, you're the best!
Huy Trinh
Huy Trinh
21:53 17 Jan 23
I was treated with utmost respect and wellness by Diana. She is a very professional sales person and have a great future ahead of her. I will recommend her to my friends and colleagues going forward.
faraz salim
faraz salim
21:43 14 Jan 23
Amazing service since the time I purchased my vehicle.
Shelley Bahorie
Shelley Bahorie
23:41 04 Jan 23
Very professional
hossamgamal999
hossamgamal999
01:42 31 Dec 22
Had a great interaction and service support from service guys, Kim and Demitri. Thanks for their super help and guidance. Really Appreciate it.
talha
talha
22:44 22 Dec 22
Sriparna “Sherry”
Sriparna “Sherry”
16:15 22 Dec 22
Hope they can learn what customer service means my advice do not go there
Mohammad AL-Amar
Mohammad AL-Amar
18:01 15 Dec 22