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Recent Google Reviews
Moe really helped us with assisting us in finding a used car that meets our expectations and price budget like the car comes fully loaded, top trim level with low mileage and very good safety features like the cameras and blindspot detection, as I am a young beginner driver. He also listened to our concerns, and showed us all the packages and technology like gps navigation that was included in the car along with extra and existing warranty. Although there was a delay for a negotiated cosmetic appearance damage repair. There was miscommunication of what time the car was going to be finished as no one was on the same page in terms of coordinating the remaining things promised to fix. Several emails, and phone call correspondence and still on the pickup date some things were not sorted out 100%. We were not in a rush to pick up the vehicle immediately - It was the fact that my dad had to apply for a day off from his job in order to sign off on the closing deal documents so we of course wanted the car that day as that work absence would have been wasted because they were urging us to pick it up early or as soon as possible. Even after multiple confirmations for the appointment, the final product or sale of the vehicle was compromised. This was outside our control, as the replacement parts ordered took time to install. However we appreciate that it was resolved within a day by the evening and ready for pickup, as well as a 100$ gas gift card was offered by Aarman to compensate for the time and waiting period. I have studied international business and marketing in University so I would advise next time it would be better if management and everyone was aware and alert of what happens both on the bargaining side of the table and the final wrap up as it leaves no room for error, misunderstanding or confusion as what was promised needs to be delivered and not forgotten about. I would like to point out that the front desk reception was also helpful and offered us drinks and made us feel welcome as customers, it definitely took away some stress and we appreciate their kind gestures and greeting us. Finally, I would like to say despite the mix up the sales team is very responsive at handling difficult situations, and tried their best to meet our demands, and we are satisfied and enjoy driving the Nissan Rogue as a reliable family car.
Deepak sharma
05:09 18 May 23
We purchased a secondhand vehicle recently and had a great experience with this dealership. Bashir was super helpful through each step of the process of us buying our car. Everyone we dealt with was extremely friendly and they went above and beyond our expectations.
Natasha Scott
20:46 09 May 23
Booked a Mazda car at this dealership. Nice experience, well trained staff to serve customers with special attention. Kawaljeet chawla is a very experienced and nice person who listened to our requirements patiently and provided an appropriate option to meet our needs.
Shahrukh Ashhar
18:05 07 May 23
Great experience, sales staff was great..!!
Muzaffar Karim
00:06 05 May 23
Kim at Direct Nissan is an absolute pleasure to deal with. She is what brings me to Direct Nissan for servicing my car vs. going anywhere else. She makes every effort to ensure her customers are more than 100% satisfied! Thank You for making my experience so pleasant!
Tasneem Khairulla
14:35 29 Apr 23
Diana from Nissan Direct has provided an exceptional service throughout the process of my purchase for 2023 Pathfinder. She was very patient and extremely knowledgeable and has provided me with all the answers I had. I would definitely recommend my friends and family to Diana.
Mansoor Ahmad
19:10 19 Apr 23
Had a great customer service experience with everyone at Nissan, especially Diana Christie. Where everyone was friendly and helpful, Diana was also attentive to my needs when I was looking for a car. When I had questions about doing some number crunching, Diana’s knowledge and support helped me work through it all. She listened, was very helpful, and followed up to ensure I had everything I'd need.
Devka Sakhrani
14:27 18 Apr 23
The best experience I ever had with any dealership. Professional staff and transparent process. Straight 5 stars 🙂
BAYSH AHMED
14:06 18 Apr 23
Excellent customer service. Details shared at handover by the team especially Cris were great. Nice overall experience.
Hamza Qamar
19:19 15 Apr 23
I read a lot of good reviews about this place and thought of visiting them to enquire for a new Nissan Rogue 2023 and potentially book one for myself. So I visited on 8th April 2023 and was greeted by Sales person Mr Mohammed (Middle office on the ground floor) with whom i had discussed my requirements over the phone. In his office we went through the same discussion and to my surprise he was not ready to provide any vehicle details or trim details before running a credit check for me. I was SHOCKED. I asked him to at least give information between trims and if we can test drive vehicle but he was only ready to proceed with credit check. I informed him that other dealers (of other brands & Nissan) were quite happy to provide a quote/allow test drive but he said somehow this is their Dealership policy to run the credit first. I do not know how true it is but if that's the case, I do not think i'll be doing businesses with him/Dealership for wasting my Valubale time.
Nikhil Patil
17:05 12 Apr 23
I Love this Nissan.In short: great friendly service at fair and reasonable rates.Details:From the moment I make an appointment, to the moment I walk in, to when I get shuttled home and back, the entire experience is exceptional! 👍🏽😊The people here are memorable. Im welcomed with a warm smile from Kim and at once feel like family. I’ve only been here 3 times and each time has been an excellent experience. Kim assures me that I will get great service. She is honest and credible and communicates possible needs and educates with services to look out for. When complimenting her with such great service, she humbly includes the team she works with. She loves working here and it shows.Bob, whom I consider “therapy on wheels”, is always so friendly and personable. It’s always a great shuttle ride 😊These are important attributes when leaving your vehicle for service and trusting someone to take you home safely without feeling uncomfortable about the ride home and back.The price is actually less then some of the other shops I’ve been to.It’s weird that I enjoy bringing my vehicles here but that’s how great they are. I’ve never had a better experience. The recipe for great service can be found at Direct Nissan.The only way I knew how to express my appreciation is by posting a review…and I don’t many of these.Thanks Kim. 😊
Lillian Mendoza
18:31 06 Apr 23
Mandeep Chahal
20:31 29 Mar 23
Always a beautiful experience. Easy to book appointments over the phone. Wonderful service. Thank you Kim and Jennifer
Ijeoma Umunnakwe
18:38 28 Mar 23
Current review:Still good 4 years later.... went for a safety inspection. Great service. Brandon at the front desk in Service Department was great - professional, helpful, good customer service. Offered free shuttle service. Bobby on shuttle service was excellent! Very personable, kind, caring, clearly loves what he does. Overall had a great experience. Nissan even vacuumed and cleaned our car for free! Thank you!My review 4 years ago:Clean, bright, friendly helpful staff. Approximately 4-6 cars on demo when you walk in. Lots of cars on lot too. Quick and easy to set up a test drive. Very knowledgeable staff (have sadly been to other non-Nissan dealerships where my husband knew more than the sales people- not good). Would recommend buying a car here. Husband and I are looking to buy the Midnight edition of the 2018 Murano. We worked with Jason Okolisan - very knowledgeable about all Nissan Cars, drives a Murano himself and is very professional... Saw a Reader's Choice award on his desk - well deserved!My in-depth review:We were greeted immediately with a friendly smile, handshake, professional representative and immediate attention to our individual automotive needs and questions about various Nissan models.If we could give a higher than 10/10 rating to our sales consultant, Jason Okolisan, we would. He went above and beyond to address all of our needs and concerns. Excellent customer service. We saw a Reader's Choice #1 award in his office and it's easy to see why.Jason made the process of helping us make our purchase decision easy. We didn't make things easy for him in the least and were probably one of his more challenging clients to work with. We had many factors affecting our final decision and as a result looked at a variety of models. We also considered other nearby automotive companies and models before we came to Nissan but we ultimately felt we were serviced the best at Nissan and the Nissan Murano 2018 Midnight edition met our needs best. And we couldn't be happier with our decision!The Financial Services Manager made the financing process quick and efficient. Any questions and concerns we had were immediately addressed. We were pleased with the service.The experience of taking delivery of our new Nissan Murano 2018 was great. We even got a few pictures to remember it (and have taken a ton within our first week of having it)!We would give Nissan and our experience at this dealership top ratings because we felt we were serviced with care, professionalism and integrity. Everyone we worked with gave us their undivided attention and took the time to answer with care all of our questions. The test drive was pleasant and educational and ultimately made us choose our Murano. We are happy with our decision and have already spoken to my parents about getting a Nissan... They're interested in the same Murano 2018 but in grey/silver instead of the black we chose. I guess we'll see what happens! Thank you for everything. Excellent team at this Nissan location!
Ashley Anderson
02:45 23 Mar 23
khator tanuj
23:45 19 Mar 23
The service staff were friendly and did what I asked.
Cuong Le
15:09 02 Mar 23
Nicholas was a good technician, great service! I am telling my friend's and family about the great service at this location!
Vawzene
06:32 26 Feb 23
Kim was a good service advisor, I would definitely recommend this dealership!
Horizon Motor Show
06:23 26 Feb 23
I went to change oil and filter and i have been advised to change the fob battay. Few hours after i left the place, the message on my dashboard appeared that key is not detected. I went back to the dealership 3 weeks later to them to check what is wrong. The parts manager checked my fob battary and said it is not the battary we replaced and he was so rude telling me that i am doing that to take another battary for free. So greedy and if it is truly not original battary then God knows if they ever change my oil and filter or just charged me and never did. Will never go back to that place.
Emad Ezzat
01:03 22 Feb 23
Shady deals. No transperancy to the customer. Hidden costs!!!
Nick Calderone
01:08 19 Feb 23
Never go there. The first thing in the business is trust of the client. But very unprofessional and rude behavior. I went for tire change and engine oil and ended up for services which i was not even being told. And when i acquired about them, no explanation, simple blaming tactics. I paid and left. I feel like mostly reviews are fake. The way they treat clients.
ASAD ULLAH DAR
15:21 18 Feb 23
Aashay nagar
20:19 27 Jan 23
Exceptional experience with Direct Nissan. Specifically, the service advisor Rayanne. I brought my Honda Civic for service and she helped me a lot with all the services and finished my car fast. She took care of my car and gave me lots of updates. I was very happy with the service and I strongly recommend to book your services with Rayanne.
Yareen Farwana
22:15 21 Jan 23
I gotta tell you, I had the best experience at this car dealership all thanks to Kim.Not only was she incredibly knowledgeable about all of the cars and services, but she was also just a pleasure to work with. She made the whole process of getting my car serviced a breeze.She was always available to answer any questions I had and went above and beyond to make sure I was completely satisfied with everything.I highly recommend her and this dealership to anyone in the market for a new car or in need of service. Kim, you're the best!
Huy Trinh
21:53 17 Jan 23
I was treated with utmost respect and wellness by Diana. She is a very professional sales person and have a great future ahead of her. I will recommend her to my friends and colleagues going forward.
faraz salim
21:43 14 Jan 23
Amazing service since the time I purchased my vehicle.
Shelley Bahorie
23:41 04 Jan 23
Very professional
hossamgamal999
01:42 31 Dec 22
Had a great interaction and service support from service guys, Kim and Demitri. Thanks for their super help and guidance. Really Appreciate it.
talha
22:44 22 Dec 22
Sriparna “Sherry”
16:15 22 Dec 22
Hope they can learn what customer service means my advice do not go there
Mohammad AL-Amar
18:01 15 Dec 22
I love choosing Direct Nissan as my go to spot to get my car serviced! Everyone is professional, kind, and attentive to my needs as a customer.Whenever I come in for service, the procedures are explained to me and if anything else comes up during the appointment, they’re always quick to notify me about these changes. I also love that during my most recent visit, Cody put some finishing touches on my car to make it look fabulous!Thank you so much Cody, thank you so much Direct Nissan team!
Alexis T
14:01 12 Dec 22
Thanks, Direct Nissan! I have been a Nissan customer in Mexico and Canada since 1997. The Mississauga dealership has the best customer service in the GTA. Different services performed at the same time incl. a recall, following the excellent advice and assistance provided by Jennifer and Kim. The service and care was beyond expectations with Robert driving me home and back to the dealership with an amazing chat. My Rogue now with 80,000 kms is running perfectly well. Super friendly staff! Great experience - people first, customer focus, exceptional service. Thanks again, Robert, you really made the difference!
Cris V
18:38 04 Dec 22
Excellent service as always
Sameh Laban
22:41 29 Nov 22
Excellent sale and service
Ali Syed
00:12 29 Nov 22
I've been storing my own tires ever since I got my car and everything was fine. I store my tires with them and then the car is rattling when I drive. I don't know what the hell they did man. They charge me for rebalancing but nothing happened. They barely answer the phone anymore. Mind you, I bought my car from them. I guess the nice treatment expired along with the warranty lol.
Joe Archibald
23:06 27 Nov 22
While shopping for a car recently we visited the various dealerships @Battleford - all the dealerships were indifferent & apathetic, except Direct Nissan. We were looked after by Diana Christie who is a very rare breed of car sales person, nay professional. She is so pleasant and comforting in her pitch - and oh so helpful. I would recommend anyone visiting Nissan Direct to take Diana's help - you will be very happy!
Ramkumar Srivatsa
16:03 25 Nov 22
I had a great experience working with Parts & Service members Kim, Jennifer and Larry - they worked together to solve a problem I had and really turned a bad situation around for me. I'm so grateful! Expert care and advice.
Tanya Godinho
16:13 24 Nov 22
Mio Mostoles
14:53 17 Nov 22
not very helpful at all when called and left messages no one would respond
Desmond Bailey
21:39 11 Nov 22
I had a simple oil change but the customer service was great!
Frank Statti
00:07 20 Oct 22
Morteza Alaei
20:31 10 Oct 22
Wow tried to purchase a car for my company today and they don’t even accept an EFT……….. I offered all info they needed including my driving licence but you stated that you only accept credit card or bankers draft and this is your reply , hilarious . Cash buyer but I guess you’d rather sell to joe public than a company. Woodstock rock if you need a Nissan deal done in minutes
Philip Eeles
16:11 07 Oct 22
If you are planning to get a new Nissan, ask for Cristhian, you will get a very professional service and all the information that you need to make a well informed purchase. We are really happy with our new vehicle.
Armando Lopez Valencia
19:59 06 Oct 22
The dealership is great! Aarman was amazing in explaining the details of the new car! Always ready to answer my questions and return calls promptly. Highly recommend him. KIm is wonderful person to deal with. Any question I have, she answers clearly and follows with an action. She is understanding, able to listen, and always finds a solution. It is absolutely delightful to communicate with her.
Milena
18:54 04 Oct 22
I visited Direct Nissan for Recall and a oil change, the Service advisor Kim was very helpful and friendly as always . Excellent customer service!👍👍
Milan De Silva
19:41 22 Sep 22
This review is coming after 3 months(June 2022) of purchasing a brand new Sentra SR 2022. Within 2 weeks, I notified the dealership that there is a vibration noise coming from under the steering rack(near the knee airbag area). Their response was 'the test drive Sentra is also making the noise'...Either the dealership service is very incompetent or Nissan quality has gone down the drain(again lol).Since June 2022 I have been to the dealership SIX TIMES with the same issue + another rattling noise coming from the driver's door area. Here is how the responses have been so far:- We test drove another Sentra it has the same vibration noise.- We have put some foam under the airbag panel, let me know it helps.- Noise still till persisting I had to reach out to Nissan Canada and only then Direct Nissan started taking the issue seriously- The dealership asked me to bring the car in on 19 Sep so they can diagnose the noise and fix it(hopefully they do this time)- When I went in on the 19th, the head of service very conveniently took an off(he fixed the appointment) and nobody else knew about the issue or the communication I have been having with the Head of Service and Nissan Canada.- They conveniently told me please take your car back there is no noise that we can hear(SERIOUSLY!!!)By this time I understood the service department is either very incompetent or Direct Nissan have put customer satisfaction as a last priority on their list.Finally I gave my car to them on Tuesday and asked for a rental for which they told me to connect with Nissan Canada on my own. Other 'competent and responsible' dealerships arrange rentals for their customers in such situation. When I contacted Nissan Canada, they told me I do not qualify for a rental as my car's issue is 'not a safety concern' (WOOW!!)So now I am without my car, without a rental, and also no word from dealership on how long is it going to take to fix the car(i.e. if they are able to fix it)Simple advice to future buyers: AVOID NISSAN AND DIRECT NISSAN ALTOGETHER.Advice to unfortunate customers of Direct Nissan: Be patient as we can literally not do a thing.
ammar q
14:29 22 Sep 22
They shortened my car's warranty two months because they start counting from the day they receive the car in the dealership, not from the date of purchase. Unacceptable!
Rodolfo Bustamante
10:10 20 Sep 22
Was at Nissan on Battleford Saturday morning and as always Kim remembered me and greeted me in her warm and courteous way.The service for my Kicks was as flawless as Kim's welcome.
Gail Friedlander
14:17 19 Sep 22
Khamis Bardisi
01:53 11 Sep 22
Recently I had bought Nissan Sentra 2022 CVT from Nissan Direct. This is My first car purchase in canada and i was so excited about it. Diana from sales team had assisted me all the way from starting to end of the car delivery. she was so patient and cool, had clarified all my questions and provided great extent of her service out of office hours as well. I think all most, i met all the sales representatives and management team there in short span of time. everyone are so polite, positive, supportive and customer caring.There were some technical issues on financial agreement. Patrycja and Cylde (who is the Manager) patiently listened my problem and with me for resolved the issue permanently where i am so impressed. I am so happy with their service. they are best people for customer and give full pledge services to all customers. Team work never fails. they had proven that when issue comes. Thanks team. happy to do shopping with you again.
Srinivasu Tunuguntla
18:04 05 Sep 22
