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2021-07-28
2021-07-28
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Recent Google Reviews

I visited Direct Nissan for Recall and a oil change, the Service advisor Kim was very helpful and friendly as always . Excellent customer service!👍👍
Milan De Silva
Milan De Silva
19:41 22 Sep 22
This review is coming after 3 months(June 2022) of purchasing a brand new Sentra SR 2022. Within 2 weeks, I notified the dealership that there is a vibration noise coming from under the steering rack(near the knee airbag area). Their response was 'the test drive Sentra is also making the noise'...Either the dealership service is very incompetent or Nissan quality has gone down the drain(again lol).Since June 2022 I have been to the dealership SIX TIMES with the same issue + another rattling noise coming from the driver's door area. Here is how the responses have been so far:- We test drove another Sentra it has the same vibration noise.- We have put some foam under the airbag panel, let me know it helps.- Noise still till persisting I had to reach out to Nissan Canada and only then Direct Nissan started taking the issue seriously- The dealership asked me to bring the car in on 19 Sep so they can diagnose the noise and fix it(hopefully they do this time)- When I went in on the 19th, the head of service very conveniently took an off(he fixed the appointment) and nobody else knew about the issue or the communication I have been having with the Head of Service and Nissan Canada.- They conveniently told me please take your car back there is no noise that we can hear(SERIOUSLY!!!)By this time I understood the service department is either very incompetent or Direct Nissan have put customer satisfaction as a last priority on their list.Finally I gave my car to them on Tuesday and asked for a rental for which they told me to connect with Nissan Canada on my own. Other 'competent and responsible' dealerships arrange rentals for their customers in such situation. When I contacted Nissan Canada, they told me I do not qualify for a rental as my car's issue is 'not a safety concern' (WOOW!!)So now I am without my car, without a rental, and also no word from dealership on how long is it going to take to fix the car(i.e. if they are able to fix it)Simple advice to future buyers: AVOID NISSAN AND DIRECT NISSAN ALTOGETHER.Advice to unfortunate customers of Direct Nissan: Be patient as we can literally not do a thing.
ammar q
ammar q
14:29 22 Sep 22
They shortened my car's warranty two months because they start counting from the day they receive the car in the dealership, not from the date of purchase. Unacceptable!
Rodolfo Bustamante
Rodolfo Bustamante
10:10 20 Sep 22
Was at Nissan on Battleford Saturday morning and as always Kim remembered me and greeted me in her warm and courteous way.The service for my Kicks was as flawless as Kim's welcome.
Gail Friedlander
Gail Friedlander
14:17 19 Sep 22
Khamis Bardisi
Khamis Bardisi
01:53 11 Sep 22
Recently I had bought Nissan Sentra 2022 CVT from Nissan Direct. This is My first car purchase in canada and i was so excited about it. Diana from sales team had assisted me all the way from starting to end of the car delivery. she was so patient and cool, had clarified all my questions and provided great extent of her service out of office hours as well. I think all most, i met all the sales representatives and management team there in short span of time. everyone are so polite, positive, supportive and customer caring.There were some technical issues on financial agreement. Patrycja and Cylde (who is the Manager) patiently listened my problem and with me for resolved the issue permanently where i am so impressed. I am so happy with their service. they are best people for customer and give full pledge services to all customers. Team work never fails. they had proven that when issue comes. Thanks team. happy to do shopping with you again.
Srinivasu Tunuguntla
Srinivasu Tunuguntla
18:04 05 Sep 22
This is the perfect place to go if you are in search of a new or used vehicle. The management was amazing they have treated us like family. Special mention - service provider Mrs. Diana is a great person I’ll definitely recommend her. She works with you to find you the best deal on a vehicle. I was there with my spouse and kids and ended up driving out of there with brand new Nissan Rogue Platinum. I’ll definitely recommend Direct Nissan. Thank you.
Mohammed Salman
Mohammed Salman
20:55 01 Sep 22
Excellent customer satisfaction for Kim who resolved my vehicular issue in a few minutes.
Muhammad Varvani
Muhammad Varvani
18:58 25 Aug 22
Had a very professional service advise and help from Kim and Rayanne ... Thank you very much for all the help.
Godofredo Dolor
Godofredo Dolor
20:23 24 Aug 22
Very proper, answered all questions and very amicable. Chris was very helpful and made sure the entire process went as sooth as possible and continues to be a good resource even after purchase.
Patrick
Patrick
21:08 20 Aug 22
David McIsaac
David McIsaac
18:19 20 Aug 22
Diana from Direct Nissan was so incredible to me throughout the process of buying my new car. She was not only knowledgeable but kind and friendly during all my visits, phone calls, messages, emails, etc. As you can tell she was there for me anytime I had a question or wanted more information about something. She didn't work 9-5 and at 5:01 completely ignore her customers because she truly cares about making every person who walks into her office happy, satisfied, but more importantly excited about their new purchase. When she called me to tell me she had received my car earlier than expected, her pure, genuine joy and excitement for me completely changed my entire day and my worries took a backseat. I think at one point on the phone with her I was jumping up and down that the car came so quickly and that I was finally going to reach a big goal of mine. After losing my first car in an accident, it remained a dream for years that I would own a car again. She was so patient and accommodating, explaining everything from start to finish, which helped ease my anxieties and build the necessary confidence needed to make a big decision like this. I went to several other Nissan dealerships way closer to me looking to purchase the same car (super awesome Nissan KICKS of course :)), but didn't have the right amount of confidence and trust in the salespeople I met at each location for various reasons, honesty being a big one, but also customer connection, which I geel is extremely important. It just didn't feel right and I was starting to doubt that I should be purchasing a car at all, which is not at all how you should feel when you walk out of a dealership, purchase or not. If I didn't decide to call one last Nissan, even though it wasn't exactly the closest, I would not be the proud owner of a KICKS and I wouldn't have met Diana. I would most likely be sitting in a Honda right now because that's where I was heading if I decided not to call Direct Nissan. Diana is an incredible leader, educator, saleswoman, employee, and overall incredible person. I knew from our first meeting that I was buying my car from her and know to this day I made the right decision. She was honest and aware of the impacts our economy is having on the automotive industry, but unlike others I met with, she didn't use it as an excuse, rather it gave her the drive to keep searching and looking for a solution that would be the right fit for us. I am so lucky she was able to find the car I wanted, but I know if I was unable to get a KICKS, she would have found a good fit for me regardless. am very grateful I decided to call one last Nissan before walking away, otherwise, I wouldn't have found the wonderful salesperson/friend that helped me realize my dreams and change my life.
Kirsten Potter
Kirsten Potter
00:09 20 Aug 22
Kim and Jennifer were friendly and professional and explained the work that needed to be done in good detail. Kim coordinated well with the service supervisor and ensured that I get right service.
Suhail Abbas Ravjani
Suhail Abbas Ravjani
16:20 19 Aug 22
Kim MacDonald is the most important person to know cause she knows all the answers to my questions regarding my vehicle, also have a very pleasant attitude, always willing to go the extra mile to do more for me,
Matidaye Ramlagan
Matidaye Ramlagan
13:38 19 Aug 22
I was looking for a family vehicle and my experience in direct Nissan was fantastic. Many thanks to Crithian Santamaria who resolved all my doubts and questions, giving me the best advice on our new Nissan Pathfinder 2022 vehicle.
steven penagos
steven penagos
20:08 18 Aug 22
I had a fantastic experience at direct Nissan. This is the third vehicle we have purchased there. Clyde is an excellent manager, and made sure we had a fabulous client experience. This time we purchased a 2022 Rogue, I am thrilled with my new car. Today we had delivery completed by Bashir, he was efficient and we were in and out in about 20 minutes. Thank you to Direct Nissan and their excellent customer service !
Tania Rehel
Tania Rehel
21:55 17 Aug 22
I had the privilege of meeting Kim and Bob who are thorough professionals, and exceptional in their roles at Direct Nissan. Kim is knowledgeable, customer driven and extremely caring towards every customer. Kim genuinely is a good listener, has tons of patience and works towards the satisfaction of every customer. Kim has tons of positive energy which translates having a wonderful start to the day. Kim and Bob are valuable assets to the company, where their work should be recognized and rewarded. Thank you for the great experience and keep up the fantastic work.
Osborne Marques
Osborne Marques
03:26 15 Aug 22
Bought my 2017 Nissan here. Excellent service. Mr Zain was excellent. Have been doing my services here. Excellent service. Overall, a well satisfied customer. Thanks Direct Nissan.
Hari Ganesh Mani
Hari Ganesh Mani
18:39 13 Aug 22
Sales representative need to learn how to sale a car ,data , and other financial information not depends on manager allways.Commitment broaked several times . So becareful .
Nurul Kader
Nurul Kader
03:50 08 Aug 22
Sameh Laban
Sameh Laban
20:04 29 Jul 22
Patrycja Klepka is very knowledgeable and has the sweetest kind caring personalinty! I realy appreciste her help!
Annie Li
Annie Li
15:20 27 Jul 22
I have a very positive experience with PATRYCJA KLEPKA. She went above and beyond to assist me with pronding details and clarification. THANKS!
David Yang
David Yang
15:02 27 Jul 22
The customer service was pleasant. But it took over 2 hrs for an oil change and tire rotation even though i had an appointment which i waited almost 2-weeks for. Also, Front tire pressure was off on the by 2PSI once tire to the other, it did not match the rear tire also, it was returned back the same way. No service performed. the option i was given once i got home was to bring the car back. I would be nice to for you to check something as simple as tire pressure the first time around. I wonder if anything important was missed. I have a Toyota also, Nissan experience is disappointing compared to the other dealership. I really wanted to give a good review as the staff has always been very pleasant to deal with...July 25 - bad service continues - DON'T GO TO THIS DEALERSHIP AT ALL - THEY SELL YOU A CAR AND DON'T HELP AFTER THAT - i needed some financial information for my insurance about to expire early next month...no one got back to almost two weeks later...this could cost me $80/month of higher insurance if i do not resolve this..first service did a bad job, then their sales rep and now finance manager who doesnt respond to his customer...this dealership NEEDS BETTER MANAGEMENT...
Paul m
Paul m
15:02 25 Jul 22
I got new Nissan Rogue S AWD 2022 in this crazy market. Direct nissan has very polite and honest employee to have a nice response and answers all my questions. Specially thanks to Clyde and Diana who is very helpful and supportive person to get a new car choice.Thanks Direct Nissan and I strongly recommend to people buy new car from here. Appreciated…😊
Hitesh Patel
Hitesh Patel
16:43 22 Jul 22
Chris and Aarman were very helpful. Chris has good knowledge of vehicles.
S Singh
S Singh
02:40 22 Jul 22
Service staff were friendly and did what I asked.
Cuong Le
Cuong Le
14:31 16 Jul 22
Today I got good advise from the manager at the service desk.
Tracey Belgrove
Tracey Belgrove
16:10 13 Jul 22
Hassan Ahmed
Hassan Ahmed
15:34 13 Jul 22
My experience at this dealership has been nothing short of amazing, I receive exceptional service every time that I come in here. Everyone is so friendly and helpful, from Service to Sales. I recently found myself in a tough situation where my Pathfinder was totaled in an accident and despite the current car shortage, my salesperson Cris was able to get me into a new truck right away! I will always be grateful for all of the help that they have given me, I am a Direct Nissan customer for life!
Marysha Henry
Marysha Henry
23:33 12 Jul 22
Excellent service
Ahmed
Ahmed
18:12 07 Jul 22
Love it
saad ijaz
saad ijaz
12:49 04 Jul 22
Muhammad Bilal Shabbir
Muhammad Bilal Shabbir
14:35 20 Jun 22
Update on my older review:I purchased my 2021 Nissan Rogue here at Direct Nissan last march 2021 and Dean, my dealer at the time, specifically told me that he is including 6 oil changes every 8,000km or 6months for a total of 48,000km or 3 years what ever comes 1st. One year and 2 oil changes later they are now telling me that the package that was given to me was 6 services of 3 oil change and 3 tire rotation. Also, they’re insisting that my car should be only doing oil change every 16,000km totally different from the initial deal that was promised.Long story short, this place will tell you one thing and give you something differentOn a very fine print. Learn from my experience and go somewhere else. AVOID this dealership.
Aldrin Garcia
Aldrin Garcia
15:00 18 Jun 22
Recently we got Nissan Rogue from them, 'Mo' was very helpful and very very positive person we came across, due to him it was very easy for us to make the decision quickly. Thank you Mo, you are a great asset for your Company, God Bless You !
Parveen Sharma
Parveen Sharma
15:44 13 Jun 22
My wife and I took delivery of our new 2022 Nissan vehicle today and the entire purchasing/delivery process could not have gone smoother. Our treatment from all staff was exceptional from start to finish. I would like to Thank all staff involved for such wonderful help and to give this particular dealership my highest recommendation possible. Thank you all ...
Bobbie Hart
Bobbie Hart
21:23 02 Jun 22
After going through a bad experience at another Nissan dealership in Mississauga, I contacted Direct Nissan after finding on their website a similar car which I was looking for. I was referred to Cris who received me and guided me through the purchase. The Finance Manager Aarman helped conclude the sale and I was very glad to have my car within a week. The dealership was very professional, welcoming, and efficient. Thank you!
R Vekaria
R Vekaria
17:27 02 Jun 22
Elsadig Ali
Elsadig Ali
22:26 31 May 22
Horrible "service". Avoid avoid avoid!Response to Owner: Naiel was part of the problem, so I won't being doing that. "Service" still clearly horrible; if you truly wanted to make things better, look for my number and call me.
David McIsaac
David McIsaac
00:49 26 May 22
I purchased my Nissan Sentra about two months ago. I love the car; the direct Nissan team was excellent. They communicate and was straight to the point. I would definitely recommend them to anyone thank you.
Joshua Echano
Joshua Echano
23:20 25 May 22
I just purchased a Mazda3 2014. The car is wonderful, drives smooth and no problems at all. Look for Moe if you want an amazing service. He literally made everything so simple for my girlfriend and I. No hidden fees. He is very honest and friendly! I had a great experience at this dealership! Highly recommended!!
Willian Bustamante
Willian Bustamante
21:19 17 May 22
I bought my first car from Nissan and my experience was excellent. Moh, my sales person was so kind and patient and did everything to provide excellent service.
Gagan Dyal
Gagan Dyal
16:47 17 May 22
Julian Wintony
Julian Wintony
01:04 15 May 22
Recently purchased a 2022 Nissan Sentra. Thanks to Chris and his assistance I was able to find the perfect car! I’ve had a great experience at Direct Nissan and definitely recommend.
Nirmal Rampuri
Nirmal Rampuri
15:48 14 May 22
A. D.
A. D.
13:20 13 May 22
Awesome experience, Moe was very patient with us and answered all our queries
S B
S B
16:23 09 May 22
The worst experience I’ve ever had for buying a car.
kharchang kharchang
kharchang kharchang
15:38 05 May 22
Vikas Garg
Vikas Garg
20:28 04 May 22
Very happy with my new Nissan. My advisor Chris Santamaria has been attending to my every need. Very professional, courageous, accommodating and knowledgable. Service has been spotless. I will keep dealing with this dealership as it has great prices, perfect customer service and super nice cars.
Maria Calimano
Maria Calimano
20:23 03 May 22
Purchased a new 2022 Nissan Sentra SV Special Edition and picked up last week. From the moment I walked into the dealership I was greeted by a cheerful receptionist. While I was waiting others that worked there asked if I needed assistance. That's how any customer should be greeted. I was to meet with Sarah but she was delivering a car and I was helped by another sales rep Zain. He was very helpful and answered all my questions that I had. He was very pleasant throughout the whole sales process. Even when picking up the car he took the time to go through features with me and not once did I feel like he was in a rush. He ensured I was comfortable the whole time. Also dealt with the finance manager Aarman and he was also pleasant to deal with. Was very clear and concise and explained everything to me and answered all my questions. My overall experience was great and glad I chose Direct Nissan dealership to purchase my car. I highly recommend them if you're in the market for a Nissan! Dealership is nice and clean as well.
Robert Tiangco
Robert Tiangco
13:09 02 May 22
I bought a 2019 Nissan Sentra SV in the summer of 2020, and it has taken all this time for me to honestly be able to say that I'm now satisfied with the outcome. I had several issues with the process initially, and I was incredibly upset, felt that no one cared to hear me, let alone help me.Many changes have taken place since then, and with the help of the Direct Nissan team, I am now HAPPY! I love my car; love the Service Team, and know that Kim McDonald is exceptional...every time. Shoutout also to Niall and other senior managers who helped me, and also Debbie in Reception who is always excellent, friendly and helpful. Clyde - you exceeded my expectations. THANK YOU for giving me the peace of mind I needed.
Linda Bond
Linda Bond
22:28 25 Apr 22